Reverting to Curbside Pickup only after Thanksgiving. See specifics here

Using the Library

 

Library Cards

Anyone who lives, works, attends school, or owns property in Hampstead may apply for a free library card. Children may get their own card, with their parent's permission, as soon as they can write their first and last name.

Proof of residency/employment and a registration card (signed by a parent or guardian if the applicant is 4th grade or below) are required.

Non-residents may purchase a 1-year library card. Contact the library for further details.

 


Borrowing Items

Please bring your library card with you when you come to check out materials.

Type Loan Period Fine per day
Book 2 weeks $0.10
DVD - feature films & childrens 1 week $1.00
DVD - TV shows 2 weeks $1.00
Audiobooks 2 weeks $0.10
Magazines 2 weeks $0.10
Music CDs 2 weeks $0.10
Museum Passes 3 days $5.00

Library of Things (cake pans, telescope
projector, CD player, etc)

Varies by item.
See borrowing agreement
when checking out.

Varies by item

The maximum fine for most items is $5.00. If you have items overdue and are not sure how to proceed or have difficulty paying fines, please call the Library.

Fines on your account can be paid in person or online via Square. Click on the cart image to begin.
image of shoppping cart

 

 

 

After you pay your fines online, please contact the library at circulation@hampsteadlibrary.org to report them paid and we will make sure your account is correctly credited.

 


Renewing Items

Most items may be renewed twice for a total of 6 weeks, if there are no Reserves/Holds for that item. Adult books and DVDs still considered *New* may not be automatically be renewed. Please call the Library if you need assistance with renewals.

To renew:

  • Call or email the Circulation Desk; 603-329-6411 or circulation@hampsteadLibrary.org
  • Reply to a Due Tomorrow email, and be sure to include your name in the response.
  • Log into your account in our catalog
  • You can set up a PIN to access your account from your own computer/device. A librarian at the Main Desk can help you set one up.

 


Reserves and Holds

A hold (aka. reserve) may be placed on any item regardless of its availability status.
There are two ways to reserve an item:

  • Use the online catalog. Sign into your account. Find the item you want to borrow. Use the Reserve button, and then confirm that you want to reserve the item. For more detailed directions, a short tutorial video is available on the Library’s YouTube page (see link below.)
  • If you cannot reserve items online, call the Library during its business hours and ask a librarian to reserve items for you.

More about reserves:

  • If an item you reserve is in the Library, it will take staff time to get it ready for you.
  • If the item is checked-out to someone else, you will go on the reserve list. There may be others on the list before you.
  • You will be notified by email or phone when your reserve is available for you to pickup (see Curbside Pickup information.)
  • Expired card, fines, or overdue books may prohibit you from placing holds using the online catalog. In that case, please contact the Library for assistance.

Watch this short video tutorial on How to Reserve an Item in our online catalog. 

 


Interlibrary Loan

The Hampstead Public Library belongs to NHAIS (New Hampshire Automated Information System), the system for the state of New Hampshire, which provides residents rapid access to library and informational resources through a coordinated statewide information network.

Materials not owned by the Hampstead Public Library may often be borrowed from other libraries in New Hampshire. See the NHAIS InterLibrary Loan System for items available through InterLibrary loan.

Patrons may have up to 5 InterLibrary Loan requests in this system at one time. You can login to NHAIS with your Hampstead Public Library card number and PIN to place requests, or by speaking with a librarian. If you need more than 5 InterLibrary Loan books, please contact the Library.


Printing, Copying, and Faxing Services

The Library has a printer/copier/scanner on both the 1st and 2nd floors. The 1st floor machine is also the fax machine.
 
Printing, copying and fax service are available at the library for a nominal fee.
 
Black & White printing Cost  
Letter size (8.5x11) 10 cents per page double sided counts as 2 pages
Legal or Ledger size 20 cents per page double sided counts as 2 pages
Color Printing Cost  
Letter size (8.5x11) 50 cents per page double sided counts as 2 pages
Legal or Ledger size $1.00 per page double sided counts as 2 pages
Faxing Cost  
Outgoing fax $2.00 flat rate for any page count
Incoming fax 10 cents per page  

If a patron wishes to receive a fax at the Library, they must notify the Library in advance. Incoming faxes must clearly state the intended recipient’s name, and contact information is also advisable. Incoming faxes are held at the front desk for pickup. Any fax not retrieved within one week will be shredded.
 

CURBSIDE DOCUMENT SERVICES During COVID-19 CLOSURE

Call 603-329-6411 or email circulation@hampsteadlibrary.org to request document services and discuss the best option for your needs.

Copy, fax, or scan:

  • Patrons can call from parking lot and ask a librarian to make quick copies, fax, or scan for them,
  • If you are having a fax sent to the Library for you to pick up, the Library’s fax number is 603-329-6036.
  • Payment for document services can be left on the outside table. Cash is preferred, check or charge will be accepted if over $5. To pay online with a credit card, go to our Online Payment Page. Specify your name and what you’re paying for in the notes.

Print: Send file(s) for printing in 2 ways:

  1. Using your own Wifi connected mobile device, make sure you are connected to HPLWireless network (name must match exactly).
    • Select print in whichever app you are using and browse to find “Hampstead Library Printer” or “HPL Print”.
    • Choose print and select this Library printer and the job should print inside the Library.
    • A staff member will place it on our reserve shelf for you. Call if you get an error message.
    • Please note: Due to social distancing guidelines, printing support from staff will be very limited so please be sure you are familiar with the printing process on your device. Also, Android devices cannot directly print using this method. Please see directions below for emailing items to be printed.
  2. Email files to Library staff, following these instructions:
    • Create a new email message to circulation@hampsteadLibrary.org.
    • Use subject line “Print order” and attach document to email.
    • Include instructions about how many copies you wish, color or black ink only, when you would like to pick up, etc.) then send.
    • A Library staff member will delete any files right after printing.

 

 


 

WiFi and Internet Access

 

NOTE: During the COVID-19 public health emergency, access to public computers in the Library is not available. We hope to allow this again in the near future.

WiFi (Wireless Internet Access)

Free Wireless access can be used in the parking lot. The best signal is found in the left parking spaces in front of the windows of the Library. Please do NOT block the traffic flow for Curbside Pickup services.

Copies of the Wireless Internet Access Policy are available upon request.

Internet

Temporarily, in person computer appointments are not available.

Laptop Borrowing

Library cardholders may borrow a laptop to use on the Library property for a limited period of time. We recommend you call ahead if you wish to use this service, and find out details about the procedure. You will be required to leave your drivers license with the staff and sign a liability form, before you are given the laptop.


CURBSIDE PICKUP SERVICE

The Hampstead Public Library is using a phased approach for increase of services during the COVID-19 pandemic. Thank you for your patience as we navigate this process.
Curbside Pickup service is offered within adjusted hours* during the pandemic.  

  1. Place holds online by logging into your account on www.HampsteadLibrary.org; search, browse and make your reservations with the catalog. If you are not able to place holds online or need help establishing a login, email circulation@HampsteadLibrary.org or call 603-329-6411.
  2. When your holds are ready, you will receive an email or phone notification from the Library.
  3. *Pickup Hours are on Monday, Wednesday, and Friday from 9 am to 4pm, Tuesday and Thursday from 9am to 7 pm, and Saturdays, 9 am to 1 pm.
  4. Call the Library when you are near the front of the pickup line in the parking lot. If you don’t have a cell phone, please call before you leave the house.
  5. When picking up items, you may also return any items you have out. Return to the Book Slot in the wall to the left of the Library’s front doors. The slot is open for returns 24/7.

    In accordance with the NH state & CDC recommendations, wearing a face mask is highly recommended while you are out in public, and appreciated if a librarian needs to approach your vehicle.

FREQUENTLY ASKED QUESTIONS:

How will I pick up my holds?

After you call to say you are in the parking lot, your items will be placed on a table in front of the Library entrance, in bag(s) labeled with your name. The Library staff person will then go back indoors. Items will already be checked out to you – so feel free to take your items and go! This is a no-contact service, meaning that staff will try not be outdoors when you approach the table.

What if I have a physical disability or other reason that I cannot get out of my car?

Call 603-329-6411 and notify the staff, and you will be given further instructions.

How can I find out if my holds are ready?

We ask that you wait until the Library has contacted you (email or phone call) to let you know your items are ready.

Can I request additional items after I have been notified that my items are ready?

Yes. You can reserve additional items; however, they may not be ready for several hours.

Can I request items from other libraries?

Yes. The InterLibrary Loan (ILL) system was reinstituted in September 2020; however, due to material quarantining requirements, it may take longer for your ILL to be ready for pickup. Availability of this service is subject to change.

I don’t have a Library card! Can I use this service?

You will need a card. Please see instructions on signing up for a Library card or email circulation@HampsteadLibrary.org.

What safety precautions is the Library taking?

The Library has taken the following steps:

  • Obtained adequate stores of disinfectant and hand sanitizer, as well as protective gear for staff.
  • All staff wears facemasks and maintains social distancing while in the building and conducting Curbside Pickup.
  • Frequent cleaning of surfaces in the building, including front door handles.
  • All returned items are quarantined for 72 hours.
  • All Library services will be operated with the minimum number of Library staff, to avoid opportunities for contact.
  • Number of visitors in the building at one time is limited.
  • Building ventilation was reviewed and upgraded where possible (includes upgrading air filters) to the level recommended by the CDC.

Can I still donate books?

Yes. Please call first and let staff know what you wish to donate, the quantity of books, and when you wish to drop off.  Please do NOT ever leave donations outside of the Library building.

How do I talk to someone at the Library if I have a question? 

Call 603-329-6411. If someone is not in the building when you call, please leave a message. You can also email circulation@HampsteadLibrary.org.

How long will Curbside Pickup service be offered?

Until further notice. Since our service levels are determined based on a number of public health factors, we do not know when our services, or our hours, will change. Please check our website www.HampsteadLibrary.org for updates.

Rest assured that Library staff are working on plans for the next phase of reopening, and we look forward to serving you further in the future!