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Using the Library

 

Library Cards

Anyone who lives, works, attends school, or owns property in Hampstead may apply for a free library card at the front desk. Children may get their own card, with their parent's permission, as soon as they can write their first and last name.

Proof of residency/employment and a registration card (signed by a parent or guardian if the applicant is 4th grade or below) are required.

Non-residents may purchase a 1-year library card. Contact the library for further details.

 


Borrowing Items

Please bring your library card with you when you come to the library. It makes the check out procedure so much faster and more accurate.

 

Type Loan Period Fine per day
Book 2 weeks $0.10
DVD - feature films & childrens 1 week $1.00
DVD - TV shows 2 weeks $1.00
Audiobooks 2 weeks $0.10
Magazines 2 weeks $0.10
Music CDs 2 weeks $0.10
Museum Passes 3 days $5.00

Library of Things (cake pans, telescope
projector, CD player, etc)

Varies by item.
See borrowing agreement
when checking out.

Varies by item

The maximum fine for most items is $5.00. Ask a librarian for more information.

When items become about 1 week overdue, an email will be sent to remind you that library materials are overdue. If items are overdue for more than that, letters may be sent to you, indicating the fines to be paid.

Whenever you have items overdue and you're not sure how to proceed, please call us. We want to work it out with you.

If you'd like to pay any fees or fines on your account, you can do so online via Square. Click on the cart image to begin.
image of shoppping cart

 

 

 

After you pay your fines online, please contact the library at circulation@hampsteadlibrary.org to report them paid and we will correctly credit your account.

 


Renewing Items

Most items may be renewed twice for a total of 6 week if there are no Reserves/Holds for that item.

  • Adult books and DVDs still considered *New* may not be automatically be renewed. Please ask a librarian.

To renew:
Call or email the Circulation Desk

Reply to a Due Tomorrow email

Log in to your account in our catalog

  • You can set up a PIN when you come in to the library or online from the catalog, so you can access your account wherever you have access to the internet.  A Librarian at the Main Desk can help you set one up.

 


Reserves and Holds

Holds may be placed on any circulating item regardless of its availability status.

To place a hold on an item with a catalog status of Checked In:

  • Call the library during open hours and someone will retrieve the item and place it on hold for you. This is the best option if you would like the item immediately
  • Use the online catalog at the library or log on from home. Please be aware that there may be a delay in the item becoming available to you as there is a chance the item may be checked out by another patron before it can be pulled from the shelf. You will be notified by phone or email when it is available.

 

To place a hold on an item with a catalog status of Checked Out:

  • See any staff member at the circulation or reference desk while you're at the library.
  • Call the library during open hours and someone will place your name on its hold list. You will be notified by phone or email when it becomes available for you.
  • Use the online catalog at either the library or log on from home and follow the instructions. You will be notified when the item is available for you.

Please be aware that an expired card, fines, or overdue books may prohibit you from placing holds using the online catalog. Please contact the library so we may assist you.

 


Interlibrary Loan

The library belongs to NHAIS (New Hampshire Automated Information System), the library system for the state of New Hampshire which provides the residents of New Hampshire rapid access to library and informational resources through a coordinated statewide information network.

Materials not owned by the library may often be borrowed from other libraries in New Hampshire. See the NHAIS Interlibrary Loan System for items available through Interlibrary loan.

Patrons may have up to 5 Interlibrary Loan requests in this system at one time. You can login to NHAIS with your Hampstead PL card number and PIN to place requests, or by speaking with a librarian. If you need more than 5 Interlibrary Loan books, please see a librarian.

 


Printing, Copying, and Faxing Services

The library has a printer/copier/scanner on both the 1st and 2nd floors. The 1st floor machine is also the fax machine.
 
Printing, copying and fax service are available at the library for a nominal fee.
 
Black & White printing Cost  
Letter size (8.5x11) 10 cents per page double sided counts as 2 pages
Legal or Ledger size 20 cents per page double sided counts as 2 pages
Color Printing Cost  
Letter size (8.5x11) 50 cents per page double sided counts as 2 pages
Legal or Ledger size $1.00 per page double sided counts as 2 pages
Faxing Cost  
Outgoing fax $2.00 flat rate for any page count
Incoming fax 10 cents per page  

Incoming faxes will be received for patrons, and held behind the front desk for pickup. Incoming faxes must clearly state the intended recipient. Any fax not picked up within one week will be shredded. It is recommended that patrons notify the library in advance that a fax is to be expected.

CURBSIDE PRODUCTIVITY SERVICES During COVID-19 CLOSURE

Call 603-329-6411 or email circulation@hampsteadlibrary.org to request document services and discuss the best option for your needs.

Copy, fax, or scan: 

  • Discuss drop off and pick up times with library staff member

  • Drop off documents in marked container on table outside the library

  • Include written instructions about how many copies, fax number for sending, email for scanning, etc. Please be very specific and carefully check numbers and email addresses.

  • If you are having a fax sent to the library for you to pick up, the library’s fax number is 603-329-6036.

  • Return to pick up documents at prearranged time.

  • Place payment for document services in the container provided. Library staff cannot make change right now. Cash is preferred, check or charge will be accepted if over $5. To pay online with a credit card, go to our online payment and specify your name and what you’re paying for in the notes.

Print: Send file(s) for printing in 2 ways:

  1. Using your own wifi connected mobile device, make sure you are connected to HPLWireless network outside the library (name must match exactly). 

    • Select print in whichever app you are using and browse to find “Hampstead Library Printer” or “HPL Print”.  

    • Choose print and select this library printer and the job should print inside the library.

    •  A staff member will place it on our reserve shelf for you to pick up at your arranged time. Call us if you get an error message. 

    • Please note: Due to social distancing guidelines, printing support from staff will be very limited so please be sure you are familiar with this process on your device before attempting this.  Also, Android devices cannot directly print using this method. Please see directions below for emailing items to be printed.

  2. Email files to library staff, following these instructions:

    • Begin a new email message to circulation@hampsteadlibrary.org  

    • Use subject line “Print order”.

    • Attach document to email.

    • Include instructions to staff in message (how many to print, color or black ink only, when you would like to pick up).

    • Send.

    • Staff member will delete any files right after printing.

 


WiFi and Internet Access

Internet

Nine (9) workstations with Internet access are available for use in the library. The catalog is accessible on any workstation around the library.  Most computers are set up to print color and black-and-white.

NOTE: During closure to the public due to COVID-19, the library will reduce access to public computers. Please contact the library for help with how to use these resources during this time.

WiFi (Wireless Internet Access)

WiFi is available at the Hampstead Public Library. For those who need electricity for their wireless laptops, outlets in either study room or the meeting rooms on the second floor are available. There are no outlets available in the stack areas. The strength of the wireless signal will vary depending on the number of wireless devices in use at the time and the distance from the access point.

Free Wireless access can be used in the parking lot. The best signal is found in the left parking spaces in front of the windows of the library. Please don't block the traffic flow for curbside pick up when using the wifi.

Library staff will provide general information on the settings needed to access the wireless connection in the library but any other problems must be handled by the patron. Staff will not provide troubleshooting on patrons' equipment. There are other limitations on WiFi from the library.
Copies of the Wireless Internet Access Policy are available to patrons at the front desk for full disclosure of the library's policy.

 


RETURNS & CURBSIDE PICKUP During Pandemic Closure

 

Starting Tuesday, June 9, the library begins Curbside Pickup service.

Note that the library offers these services within adjusted hours, and the library building remains closed to the public for the time being.  In accordance with the NH state & CDC recommendations, wearing a face mask is highly recommended while you are out in public.

Read on for details!

Returning Items

Am I required to return my checkouts immediately?

Absolutely not! Feel free to hold on to the books if you are still reading them. However, if they are taking up space in your home, by all means bring them back! All materials were given a due date of June 1, but there is a grace period of a few weeks. Give us a call to renew your items or renew online if you wish.  If for some reason, you have trouble getting your borrowed materials back to the library, please let us know.

How will returning items work?

The Library's outside wall Book Returns slot is open for returns now. However, on during Curbside Pickup hours, items should be put in the big bin outside the Library.

Curbside Pickup

The library begins Curbside Pickup the week of June 8. We are phasing this in gradually, using only the items the Hampstead Public Library owns. Thank you for your patience as we navigate this new process. Here’s how it will work:

  1. You may place holds online by logging into your account on www.HampsteadLibrary.org; search, browse and make your reservations with the catalog. If you are not able to place holds online or need help establishing a login, email circulation@HampsteadLibrary.org or call 603-329-6411.

  2. When your holds are ready, you will receive an email or phone notification from the library.

  3. Pickup Hours are on Monday,  Wednesday, and Friday from 9 am to 4pm, Tuesday and Thursday from 9am to 7 pm, and Saturdays, 9 am to 12 pm.

  4. Call the library when you are near the front of the pickup line in the parking lot. If you don’t have a cell phone, please call before you leave the house. Please be ready to verify your card number and/or address.

  5. When picking up items, you may also return any items you have out. Return to the outside book bin during Curbside Pickup days/hours.

How will I pick up my holds?

After you call to say you are in the parking lot, your items will be placed on a table in front of the library entrance, in bag(s) labeled with your name. The library staff person will then go back indoors. Items will already be checked out to you – so feel free to take your bag and go! This is a no-contact service, meaning that staff will not be outdoors when you approach the table.

At this time the library building will remain closed to the public.

What if I have a physical disability or other reason that I cannot get out of my car?

Call 603-329-6411 and notify the staff, and you will be given further instructions.

How can I find out if my holds are ready?

We ask that you wait until the library has contacted you (email or phone call) to let you know your items are ready. 

Can I request additional items after I have been notified that my items are ready?

You can reserve additional items; however, they may not be ready until the following Curbside Pickup day. Generally speaking, you can reserve things by the morning of the day you'd like to pick up, but if you reserve later in the day, your items may not be ready the next day.

Can I request items from other libraries?

No. At this time, we are not receiving or loaning items from other libraries.

Can I return items on Curbside Pickup days even if I am not picking up new books?

Yes. The Library's outside wall Book Return slot is open for returns starting Monday, June 8. However, during Curbside Pickup hours, items should be put in the big bin outside the Library.

I don’t have a library card! Can I use this service?

Please see instructions above on signing up for a library card or email circulation@HampsteadLibrary.org

What safety precautions is the library taking?

In accordance with the NH state & CDC recommendations, wearing a face mask is highly recommended while you are out in public.

The library has taken the following steps before offering these services:

  • Completed a thorough cleaning of the library building

  • Deep cleaned frequently used surfaces

  • Obtained adequate stores of disinfectant and hand sanitizer, as well as protective gear for staff

All staff will be wearing face masks and maintaining social distancing while in the building and conducting Curbside Pickup.

In addition, we will quarantine all returned items for a minimum of 72 hours. 

All library services will be operated with the minimum number of library staff, to avoid opportunities for contact.

Can I still donate books?

Due to the COVID-19 pandemic, donations are suspended until further notice.

How do I talk to someone at the library if I have a question? 

Call 603-329-6411. If someone is not in the building when you call, please leave a message. We are retrieving voicemails on a regular basis. Please leave a message with the best time & number to reach you and we’ll call you back.  You can also email circulation@HampsteadLibrary.org.  

How long will this service be offered?

Until further notice. Since our service levels are determined based on a number of public health factors, we do not know when our services, or our hours, will change. Please check our website www.HampsteadLibrary.org for updates.

Rest assured that library staff are working on plans for the next phase of reopening, and we look forward to serving you further in the future!